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NetAnalysis FAQ

The following articles contain solutions to frequently asked questions and queries about NetAnalysis:

Page: Evaluation Version Limitations — The evaluation versions of our software have some limitations compared to the full versions.  The evaluation version can be unlocked at any stage and converted to a full version.  Unlocking takes place with the purchase of a licence key or USB Security Dongle.
Page: Installing a Licence (*.lic) Key File in NetAnalysis v1.5x — NetAnalysis can use a licence keyfile to activate the full functionality of the software.  The licence key file is normally sent to the end user by email and is contained within a zip archive.  The licence key file (netanalysis.lic) must be extracted from the zip file and installed using the Licence Key Management Utility.  In versions of NetAnalysis prior to v1.5x, the licence key file was copied to the installation folder so that it was in the same physical location as the "NetAnalysis.exe" executable.
Page: Installing NetAnalysis — The following procedure will guide you through installing NetAnalysis for the first time.  Please ensure that you close all other applications before starting.
Page: Investigation Fields Greyed and Not Accessible — If you select Tools » Options » Case Settings and find that the fields in Current Investigation window or Case Data Paths are greyed out and disabled, it is because you either have no workspace file open or have not loaded any data into NetAnalysis for examination (as shown in Figure 1 below).
Page: Latest News — There are a number of different ways to keep up to date with software releases and the latest Digital Detective news.
Page: Licence Identifier — When you request technical support or purchase a licence upgrade, you will be asked to provide your Licence ID.  There are two places where this can be found.  If you have the NetAnalysis v1.5x or NetAnalysis v1.x installed, you can find the Licence ID and "Valid From Date" by selecting Help » About from the main menu.
Page: Licence Purchase Date — There are a couple of ways to establish when a licence was originally purchased.  If you have the current release of NetAnalysis installed, you can find the 'Valid From Date' by selecting Help » About from the main menu.
Page: Operating System Requirements — NetAnalysis has been designed to work on the Microsoft® Windows® platform in either a 32 or 64 bit environment.  It has been tested on the following versions of Windows:
Page: Running NetAnalysis from a Thumb Drive — NetAnalysis was designed as a forensic application to be utilised within a lab environment.  It was not designed to run from a removable USB device or be used against live, non-write protected evidence.  NetAnalysis uses a number of DLL files (some of which are shared with other applications) which need to be registered on the system it is running on.  Registering a DLL on a system involves making changes to the registry.  This process is carried out by the installation software during setup.  In addition, NetAnalysis reads and writes data to an XML configuration file and also requires read/write access to a database.
Page: The Licence Key Management Utility cannot see USB Dongle — This is because the Licence Key Management Utility is only for installing/viewing licence keys and is not designed to work with USB hardware dongles.  To get the dongle to function correctly, simply plug it in and run NetAnalysis/HstEx.  To verify the dongle is working, select Help » About in NetAnalysis or look at the licence section in HstEx as shown in Figure 1.
Page: Transferring a Static Licence Key File to another Computer — From time to time, you may find it necessary to transfer your licence to a new system (such as when transferring your software to a new forensic workstation).  The following article will walk you through this simple process and explain how to make a back up of your licence key file.
Page: What is the correct way to report a bug or request support — Before you open a support ticket, please take a few minutes to read the following.  Our support engineers want to assist you in resoving any problems as soon as possible.  To do that, they may need to ask a number of questions to fully understand or replicate the issue.

Below are the 315 labels used in NetAnalysis v1.x listed alphabetically. Click on a label to see its associated content.
A
access, addons, agency, apple, archived-history, articles, ascii, audit, autofill, autofill_dates, autofill_profile_emails, autofill_profile_names, autofill_profile_phones, autofill_profiles, autofill_profiles_trash
B
backend, binary-plist, bookmark, borwser, browser, bug
C
c2body, cache, cached, caching, change-log, changelog, chrome, chromeappsstore, column, comma, config, configuration, content-prefs, cookie, cookies, corrupt, credit_cards, csv
D
data, database, dataset, date, decode, decoder, decoding, deleted, demo, deprecated, df, digital, dongle, dongles, download, downloads, dst
E
encoding, error, errors, evaluation, evidence, example, expire, expired, explorer, export, exporting, extensions
F-G
faq, faqs, favicons, field, fields, file, file-location, filter, filtering, finding, firefox, firefox-12, firefox-13, fix, forensic, forensics, formhistory, gmt, google, guide
H
help, history, history-index, home, host, hostname, howto, hstex, html, http, http-request, http-response, hub
I-J
icon_mapping, ie, ie7_logins, ietld, ietldcache, index-dat, info, inprivate, inprivate-filtering, install, interface, internet, internet-explorer, introduction, invalid, issue, jet
K
kb-blog, kb80003, kb80004, kb80013, kb80014, kb80019, kb80020, kb80024, kb80025, kb80026, kb80027, kb80028, kb80029, kb80030, kb80031, kb80032, kb80033, kb80034, kb80039, kb80041, kb80042, kb80043, kb80044, kb80049, kb80051, kb80053, kb80054, kb80061, kb80062, kb80067, kb80070, kb80071, kb80072, kb80073, kb80074, kb80079, kb80080, kb80084, kb80085, kb80087, kb80092, kb80093, kb80096, kb80097, kb80098, kb80100, kb80103, kb80104, kb80106, kb80107, kb80113, keyboard, keyfile, keyword_search_terms, keywords
L-M
last-modified, leak, licence, licence-id, licensing, lkf, lkmu, localtime, location, login-data, logins, mdac, meta, microsoft, move, moz-page-thumbs, mozilla, msie
N-O
new, news, notes, nt, opera, operators, options, os
P
page-thumbnail, page-transitions, pages, pages_content, pages_segdir, pages_segments, pdf, pdfcreator, permissions, places, plist, practice, presentation, privacie, problem, processing, properties, proprties, purchase
Q
queries, query-manager, quick-start
R
random-cookie-names, rdp, read-only, rebuild, rebuilding, records, recover, recovery, reference, registry, release, release-notes, remote, reporting, reports, restriction, results, reviewing
S
safari, schema, scheme, search, searching, segment_usage, segments, setup, shortcut, signons, size, slkf, solve, sql, sqlite, start, static, status, structured-query-language, summary, support, supported
T
tabbed, technical, temporary-internet-files, thumbnail, thumbnails, tif, time, timestamp, timezone, timezones, timstamp, tolken_service, toolbar, top-sites, tour, transfer, transition, tsv, tutorial, tutorials, type, tz
U
ui, understand, update, upgrade, upgraded, upgrading, uri, url, url-interpretation, url-record, urls, usb, user-interface, utc
V-Z
v1_37, verification, virtual, visit_source, visits, vista, vmware, wal, warning, warnings, web-page-image, web-page-thumbnail, web_app_icons, web_apps, webpage, windows, workspace, write-ahead-logging